Shipping policy

SHIPPING POLICY

Shipping Policy

Thank you for shopping with NORTHAMMER. We're committed to delivering your order safely, efficiently, and with a hassle-free experience.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be slightly extended during peak seasons or promotional periods.

Estimated Delivery Time

Estimated delivery times vary depending on the destination:

  • United States: 7–15 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs processing, carrier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

We offer FREE Standard Shipping on eligible orders to supported destinations. Any applicable shipping charges will be clearly displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances beyond our control, including:

  • Customs clearance
  • Severe weather conditions
  • High shipping volumes
  • Carrier service interruptions
  • Public holidays

If your order experiences unexpected delays, we appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

NORTHAMMER is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your tracking indicates that your package has been lost in transit, or if it has not arrived within a reasonable period after the estimated delivery window, please contact us at support@northammer.com so we can investigate with the carrier.

To help us resolve your request quickly, please include:

  • Your order number
  • Photos of the product (if damaged)
  • Photos of the shipping package
  • A brief description of the issue

After reviewing your request, we'll work with the shipping carrier and provide an appropriate solution, including a replacement or refund when applicable.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price and are the responsibility of the customer.

Multiple-Item Orders

Orders containing multiple items may occasionally be shipped separately. If this occurs, you may receive more than one package and separate tracking information for each shipment. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.

Shipping Partners

To provide reliable delivery, NORTHAMMER works with third-party shipping carriers and logistics partners to fulfill and deliver orders. The carrier used may vary depending on the product and destination.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Email: support@northammer.com